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Individual life insurance claims

Protecting your loved ones and providing peace of mind

Life insurance provides financial security for your loved ones by offering a lump sum payout in the event of your passing. It ensures peace of mind, knowing that your family will be protected during challenging times.

Every claim is unique, so please explore the relevant section below to find specific details tailored to your situation.

Online claims submissions and alternative payment methods are always available to you and are not impacted by the Canada Post strike. Updates and other important information to know.

Life Insurance

Getting Started

Claim forms can be obtained directly from our claims team, or you can contact your insurance broker for assistance.

Request a claims package by contacting us at:

Submitting Information

You can submit completed forms via:

Critical Illness

Getting Started

Claim forms can be obtained directly from our claims team, or you can contact your insurance broker for assistance.

Request a claims package by contacting us at:

Submitting Information

You can submit completed forms via:

Need a claim form?

Find forms and resources to help you through submitting your claim.

Individual forms

Have a Concern or Complaint?

If you encounter any issues, we’re committed to addressing them promptly.

Concerns and complaints