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Alternative payment methods and online claims service

Wawanesa supports online payment methods, along with other methods of sending and receiving payment outside of mail. Whether you are an Individual, Group member or both, you can find your options here.

Individual

As an Individual Life member, the following premium payment methods are always available to you.

  1. Telephone or Online Banking through your financial institution.
    Please check with your financial institution on how you can pay online. Make sure to make it payable to “Wawanesa Individual Life and Health Insurance” to avoid delays in applying your payment towards your policy.
  2. Cheque or Money Order sent by Courier to:
    Wawanesa Life
    Individual Operations
    236 Carlton St
    Winnipeg, MB R3C 1P5
  3. Pre-Authorized Debit (PAD)

If you require any further information, please contact:

Individual Insurance Policies:
Life Services at 1-800-263-6785 or email lifeservices@wawanesa.com 

Investment Policies:
Annuity Services at 1-800-263-6785 or email annuities@wawanesa.com

Group

As a Group Plan member or Group Plan Sponsor, we encourage you to use the following online services that are always available to you.

Submitting claims and receiving claims payments

Submit claims using either of these services and elect for direct deposit/Electronic Funds Transfer for claims payments:

  1. Plan Member Online Claims
  2. Wawanesa Life Mobile App*

*Plan Members who are registered for Plan Member Online Claims can download the Wawanesa Life Group Benefits Mobile App for both Apple and Android devices.

Short Term Disability, Long Term Disability, Life and Critical Illness claims

Find forms to submit claims for disability, Life and Critical Illness here on our website. Forms can be sent to wawanesalife-claims@wawanesa.com.

Direct billing

All pharmacies and dental offices offer the ability to submit claims electronically for direct billing to the insurer listed on your benefits card.

Ensure your group benefits information is updated to avoid paying up front and waiting for reimbursement. Insurance coverage is through Wawanesa Life, with GreenShield proving auto adjudication services to Wawanesa Life.

If you require any further information, please contact:
Group Customer Service at 1-800-665-7076, Option 1

Online services for Plan Administrators and healthcare providers